90 sec. Book Reviews: Think and Grow Rich / Perfect Phrases for Customer Service / Spin Selling
by Napoleon Hill
Here are money-making secrets that can change your life. Inspired by Andrew Carnegie’s magic formula for success, this book will teach you the secrets that will bring you a fortune. It will show you not only what to do but how to do it. Once you learn and apply the simple, basic techniques revealed here, you will have mastered the secret of true and lasting success. And you may have whatever you want in life.
by Robert Bacal
A satisfied customer is a loyal customer, and in today’s super-competitive business economy few things are as crucial to a company’s bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them.
by Neil Rackham
What makes success in major sales? How do some salespeople consistently outsell their competition? Why do techniques like closing work in small sales but fail in larger ones? How can salespeople dramatically increase their sales volume from major accounts? Now you can find answers to all these questions with the SPIN strategy.